Job Description

Employer Industry: Technology and SaaS Why consider this job opportunity:

• Salary range of $100,000 - $135,000
• 100% Paid Medical, Dental, and Vision Benefits
• Unlimited Paid Time Off - USA Only
• Opportunity to participate in the employer's equity plan
• Comprehensive wellness stipends and home office equipment reimbursement
• Supportive and inclusive workplace culture

What to Expect (Job Responsibilities):

• Serve as the primary point of contact for a portfolio of accounts, driving customer satisfaction and fostering relationships
• Lead end-to-end customer renewals by demonstrating value and identifying expansion opportunities
• Manage customer relationship processes from onboarding to continued engagement
• Collaborate with internal teams to address customer needs and proactively resolve challenges
• Develop industry expertise to better anticipate customer challenges and provide strategic insights

What is Required (Qualifications):

• Minimum 3+ years in Customer Success, Account Management, or a similar customer-facing role in the technology or SaaS industry
• Strong business acumen with the ability to articulate technology solutions’ value
• Proven ability to lead complex customer relationships with technical and business stakeholders
• Exceptional communication and interpersonal skills to build trust with diverse customer teams
• Ability to manage multiple accounts simultaneously while maintaining attention to detail

How to Stand Out (Preferred Qualifications):

• Experience with cloud platforms (AWS, GCP, Azure) and SaaS technologies
• Familiarity with data analytics and visualization tools
• Experience working with technical teams to bridge business and technical outcomes
• Exposure to renewals-focused methodologies like MEDDIC or equivalent
• Background in data architecture, engineering, or tools such as SQL or ETL platforms

#Technology #SaaS #CustomerSuccess #RemoteWork #DiversityAndInclusion "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #J-18808-Ljbffr Freddie Mac

Job Tags

Immediate start, Home office,

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