Job Description

ABOUT US:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the worlds most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

Join our team as a (Senior) Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. Youll take ownership of the technical integration process, ensuring our platform fits seamlessly into each clients ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

Youll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, youll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our international team of 15 Technical Account Managers is spread across the world, including EMEA, US and APAC. Always striving for a seamless client onboarding and bug-less integration is what we do, and handling clients' requests is the challenge that we face on a daily level. Closely working with the Customer Success Managers and the development team is what enables us to act as consultants to all parties involved in the client onboarding journey and ultimately handling expectations related to the integration of our platform is where our value to our company lies.

What makes us strong is our constant support for each other, our constant strive to dig deeper into problem solving, which would also be qualities we would be looking for in our next colleague as well.

This is a remote role; however, you must be located within commuting distance of one of our hubs: New York, Denver, or Boston.

ONCE YOU ARE HERE YOU WILL:

• Lead the integration process of our API-driven platform with client ecosystems
• Troubleshoot technical issues and drive resolution to prevent recurrence
• Manage a portfolio of customers (including Enterprise accounts), focusing on API usage to ensure retention, growth, and satisfaction
• Collaborate with Customer Success Managers and Engineering to deliver excellent client experiences
• Identify and explore new technology partnerships and integration opportunities
• Manage customer expectations to achieve satisfaction and success
• Help design and improve onboarding processes
• Work on escalated technical support tickets

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Several years of experience in a Technical Account Manager, Integrations Consultant, or similar role (were open to mid-level and senior profiles)
• Experience with API integrations, from design to implementation and ongoing support
• Comfortable managing multiple accounts, including larger or more complex customers.
• Experience with SaaS products
• Strong problem-solving skills in a technical environment
• Clear and concise communication skills, able to adapt to technical and non-technical audiences
• Customer-focused, professional, and patient approach
• Analytical mindset with a data-driven approach to decisions

• $1,200 annual learning budget and full LinkedIn Learning access
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget, a $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage

The total compensation for this role is $85,000 - $110,000, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time.

WHAT WE WOULD LIKE TO LEARN FROM YOUR APPLICATION IS :

• Which of the products you worked with were API-driven?
• How extensive is your experience with API troubleshooting?
• How much ownership have you had with clients' onboarding?
• Who do you communicate with the most, both internally and on the client's side?

WHY YOU SHOULD WORK FOR US:

• The right attitude: modern methods and a diverse, creative workspace with an open and international culture
• Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
• Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
• A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
• High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees

Do you want this job?

Wed love to hear from you! Apply directly via the form below.

Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.

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